Support
a human reads every emailStuck, confused, or just want to tell us something? Email support@getferno.com and a real person will reply, usually within one business day.
Last updated September 29, 2026draft · pending legal review
Common questions
My sign-in code didn’t arrive
Codes arrive within a minute and expire after 10 minutes. Check your spam or promotions folder, make sure the email address is spelled right, then tap “resend.” Still nothing? Email us from the same address.
Cancel or change my subscription
Subscriptions are managed by your app store. iPhone: Settings → your name → Subscriptions → Ferno. Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Ferno. Cancel at least 24 hours before renewal to avoid the next charge.
Restore a purchase on a new phone
Sign in with the same account, then open You → Subscription → Restore purchases. Make sure your phone is signed in to the same Apple ID or Google account you subscribed with.
Get a refund
Refunds for store purchases are handled by Apple (reportaproblem.apple.com) or Google Play. We can’t refund store charges directly, but email us and we’ll help.
Delete a memory, or everything
To forget one thing: You → What Ferno remembers → tap ✕. To delete your account and all data: You → Privacy → Delete everything. Or email us and we’ll do it. See the Privacy Policy for details.
Ferno got something wrong
Tap any meal to fix the items or portions — Ferno learns from your corrections. If a reply felt off, unsafe, or unkind, email us with a screenshot. We read every one.
If you’re struggling
Ferno is a coach, not a clinician. If food, weight, or body image feels overwhelming, please talk to a doctor or a mental health professional. If you’re in crisis in the US, call or text 988; elsewhere, contact your local emergency number.
Everything else
Press, partnerships, or a bug report: support@getferno.com. Read the Terms and Privacy Policy.